Our Restoration
Process, Step by Step

FROM FIRST CALL TO FINAL COAT · ONE CONTINUOUS JOB

No mystery phases, no waiting on callbacks. Here's exactly how Johnston Environmental Inc. handles a Charlotte restoration — from the emergency call through structural drying, rebuild, and final insurance close-out.

SIX PHASES

One Continuous Job, Start to Finish

Every restoration follows the same disciplined sequence. You always know what's happening, what's next, and who to call.

Your Call

Emergency Response

Initial assessment via phone to understand scope
Nearest available crew dispatched immediately
You receive direct contact info for your crew chief

On Arrival

Inspection & Assessment

Full property walkthrough with moisture meters
Thermal imaging to find hidden water pockets
Documentation of all damaged areas with photos and video
Written scope of work and timeline provided

Hours 1–6

Water Mitigation

High-powered water extraction begins immediately
Removal of saturated materials (carpet, drywall, insulation)
Antimicrobial treatment applied to prevent mold growth
Containment barriers set where needed

Days 3–7

Structural Drying

Industrial air movers and dehumidifiers deployed
Daily moisture readings with detailed logs
Equipment adjusted based on drying progress
Average drying time 3–5 days depending on severity

As Needed

Restoration & Rebuild

Final clearance testing to confirm complete drying
Drywall, flooring, and structural repairs
Painting, trim, and cosmetic restoration
Final walkthrough and customer sign-off

Throughout

Insurance & Close-Out

Xactimate estimating for insurance accuracy
Direct billing to your insurance carrier
Final claim review and settlement assistance

It all starts with one call. Reach Johnston Environmental Inc. 24/7 and a certified crew rolls within the hour.

CALL (704) 860-4062

Our RestorationProcess, Step by Step